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casinoextreme, operated exclusively and legally at extreme-au.com, is committed to delivering accessible, prompt, and legally compliant customer support for all players in Australia and internationally. This page provides essential contact options and outlines your rights and obligations under current AU gambling regulations and international best practice.

In accordance with the Interactive Gambling Act 2001 (Cth), Australian Consumer Law, data privacy protections, and Curaçao eGaming rules governing our license (1668/JAZ, valid through 2025, status: On Hold - clarification pending), casinoextreme ensures all communications are handled securely, ethically, and with respect for your legal rights as a player. All contact procedures are adapted for AU regulatory requirements and incorporate enhanced transparency obligations.

By following the methods below, you can expect a secure, efficient response, full data privacy, and recourse in case of unresolved issues. Please consult the structured sections for reporting, escalation, and legal recourse information.

Available Contact Methods for casinoextreme (extreme-au.com)

  • Contact Form (Primary Method): Submit your queries confidentially through the onsite contact form below. You must provide your full name, a valid email address or messenger (for reply), and a description of your request or complaint. This enables effective triage, transparent monitoring, and fully documented communication for potential dispute resolution, in line with AU and international compliance standards.
  • Live Chat (For Urgent Support): Use the 24/7 live chat functionality directly on extreme-au.com for real-time assistance. All chat records are retained in accordance with data retention legislation, and transcripts may be provided upon written request.
  • Telephone: Currently, casinoextreme (extreme-au.com) does not maintain an AU-specific customer service phone number. If telephonic support becomes available, information will be updated in accordance with notification obligations under applicable consumer law.
  • Physical & Legal Address (for official correspondence only):
    Casinoextreme Headquarters, operated by Anden Online N.V.
    Kaya Richard J. Beaujon Z/N, Curaçao
    ABN & Tax Information: Not specified; queries relating to business registration or legal status may be submitted via the contact form and will be addressed within statutory timeframes.

Contact Form (Data Privacy & Legal Compliance)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

  • Data Security & Privacy: All information submitted via this form is processed in compliance with the Australian Privacy Principles and Curaçao eGaming regulations. Your details are used solely for service and compliance purposes; they will not be disclosed to third parties except as required by law or to address formal disputes.
  • Retention & Access: Records of your inquiry are retained for up to seven years, or as otherwise required by law, to ensure transparency and potential evidence in case of unresolved disputes, regulatory enquiries, or user rights requests.
  • Withdrawing Consent: You may request erasure or correction of your personal data at any time by submitting a formal request through this contact process.

Service Commitments, Escalation & Legal Rights (System 2 Analysis)

  1. Response Time & Service Standards: casinoextreme (extreme-au.com) commits to responding to all valid inquiries within one business day. In exceptional circumstances (e.g., technical issues, regulatory reviews), delays will be communicated transparently. This meets AU consumer law minimum standards for digital service delivery and reflects best practice in international regulated gambling markets.
  2. Escalation of Complaints: If you believe your issue has not been resolved satisfactorily, you have a right to escalate your complaint. The standard procedure involves:
    • Sending a follow-up via the contact form, clearly stating "Complaint Escalation" in your message subject.
    • If unsatisfied after final operator response, lodging a formal complaint with the Curaçao eGaming authority, quoting license 1668/JAZ (valid through 2025), with reference to all previous correspondence records. Note: Licensing status is currently "On Hold", which may affect the ultimate resolution pathway; any regulatory clarifications will be published on extreme-au.com in timely manner.
    • For AU players, you may also seek advice or assistance via the appropriate Australian state/territory consumer protection authority, or relevant ombudsman services.
  3. Legal Protections, Dispute Resolution & User Rights: In addition to standard support, the following legal protections apply:
    • Your personal information is protected under the Australian Privacy Act 1988 and relevant international laws.
    • All deposits, withdrawals, and account activities are processed and documented in accordance with anti-money laundering (AML) and Know Your Customer (KYC) obligations; support may request further ID or documentation in compliance with these legal requirements.
    • In the event of unresolved disputes, you have a right to an impartial review. Where applicable, independent alternative dispute resolution (ADR) services may be engaged. The process is transparent, free from unfair practices, and regulatory bodies may be involved where required.
  4. Responsible Gambling & Vulnerable Support Services: casinoextreme (extreme-au.com) maintains robust responsible gambling policies. If you need to self-exclude, set limits, or access problem gambling helplines, use the contact form or live chat for immediate assistance. All requests are processed in strict confidence and in line with AU regulatory requirements.

Regional Compliance Note:
This page and all contact processes are fully aligned with current AU gambling legislation (as updated through 2025), international consumer protection laws, and Curaçao eGaming licensing conditions (status as of 2025). All content and procedures are periodically reviewed for compliance, and updates will be published on extreme-au.com. For further legal or regulatory information, submit a written request using the contact form with subject "Legal/Compliance Information Request".